Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@rockstarpetgifts.store. before sending any items back. We will provide return instructions and the applicable return address based on your order.

You can always contact us for any return question at hello@rockstarpetgifts.store

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving your last item, without giving any reason.

To exercise this right, notify us before the 14-day withdrawal period expires by submitting a request through your account at https://account.rockstarpetgifts.store.

Once you have notified us, you must return the items within 14 days. We will issue a full refund, including standard outbound shipping costs, within 14 days of receiving your return. Return shipping costs are your responsibility.

Exemptions may apply to personalised items, perishables, and sealed hygiene goods that have been opened.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@rockstarpetgifts.store